Process

Seven steps. One team. No surprises after the check clears.

Most of the horror stories homeowners tell about contractors trace back to the same handful of missing steps. This is how we run every project, from the discovery call to the warranty follow-up.

01
Step 1 of 7
Discovery call
A 20-minute conversation about the project, the site, and what you've been told before. No pitch.
02
Step 2 of 7
On-site walk
We come to you. Measurements, structural notes, photographs. You leave with a clear picture of what's possible.
03
Step 3 of 7
Scope & estimate
A written scope, itemized budget, and honest range. No hidden allowances that quietly balloon later.
04
Step 4 of 7
Contract & schedule
One contract, one schedule, one point of contact. You know who's arriving Tuesday and why.
05
Step 5 of 7
Build
Rivco employees on-site every day. Subs are vetted specialists we've worked with for years, not the lowest bidder.
06
Step 6 of 7
Weekly updates
A short written update every Friday with photos, next week's schedule, and any decisions we need from you.
07
Step 7 of 7
Walkthrough & warranty
We walk the finished project with you. Anything you catch, we fix. Then a two-year workmanship warranty in writing.

The Rivco promise

One written scope. One weekly update. A two-year workmanship warranty.

You get one contract, one schedule, and one point of contact from the discovery call through the warranty period. That's not a marketing line — it's how we've operated since 2003.

When something goes wrong

You call. We show up. You get choices.

Text us your photos

30 minutes

On-site in Cleveland

A homeowner called about a problem mid-remodel. Alex was standing in the room half an hour later, assessed it on the spot, and came back with a written list of action items.

Same day

Holiday-weekend emergency

Scenic City Cigars lost their AC on a Saturday of a holiday weekend. Alex was two hours out, turned around, and got there that day.

Options, not a bill

Every call

You get more than one path forward — repair it like-for-like, or upgrade while the wall is already open — with the cost of each before anything gets ordered.

Start your project